Privacy Policy
Dated: December 2020
Contents
1. Who is responsible for managing my information?
2. What information do we collect?
3. How do we use your information?
4. On what legal basis will we process your information?
5. Who will you share my information with?
6. How do you manage my information?
8. How long will we hold your information for?
10. Does the notice apply to linked websites?
11. When do you monitor telephone calls?
12. How do we update this privacy notice?
13. Who can I contact if I have queries about this privacy notice?
This website *is owned and maintained by
Websites*
- tensar.co.uk, (United Kingdom)
- tensar.de, (Denmark)
- tensar.cz, (Czech Republic)
- tensarinternational.com,(Serving countries where a language specific site is not listed)
- tensar.fr, (France)
- tensar.pl, (Poland)
- tensar.se, (Sweden)
- tensar.dk. (Denmark)
- tensar.no, (Norway)
- tensar.hu, (Hungary)
- tensar.com.hr,(Croatia)
- tensar.ee, (Estonia)
- tensar.pt,(Portugal)
- tensar.rs, (Serbia)
- tensar.ro,.(Romania)
- tensar.bg, (Bulgaria)
- tensar.nl (Netherlands)
- tensar.com.cn (China)
- tensar.com.vn (Vietnam)
1. Tensar International Limited
Units 2-4 Cunningham Court,
Shadsworth Business Park,
Blackburn, BB1 2QX
United Kingdom on behalf of the Tensar group of companies (“Tensar ”, "we" or "us"). For each territory the data controllers are as follows:- In the UK Tensar International Limited, Tensar Manufacturing Limited and in relation to other territories, Tensar International s.r.o. (Czech Republic), Tensar International BV (Netherlands) Tensar International GmBH (Germany), Tensar International SARL (Spain), Tensar Polska Sp. Z o.o., Geologics BV and Tensar International SARL in France.
This is our Privacy Notice, please read it carefully to understand how we collect, use, share and protect your personal data and your rights under data protection laws.
We are responsible for the collection and proper management of any personal information you give to us. We will keep your personal details secure and use the information you provide consistently with applicable privacy and data protection laws and the terms of this Privacy Notice.
2. What information do we collect?
The information we collect and hold is likely to include your name, email address, contact details, information about your organisation and any additional information we may need to help meet your specific requirements.
We also collect website usage information and do this using “cookies”. For further information about cookies and how we use them please see our Cookie Policy.
We collect technical information about your computer and about your visits to our website (including your IP address, geographical location, browser type, referral source, length of visit and number of page views). We will use this information to administer and improve our website, to ensure it is presented in the most effective manner for you and to give you the best website experience.
Our marketing tool HubSpot will also collect this information and information about pages visited, clicks made to improve website personalisation and experience for you as a visitor.
We use Google Analytics, a web analysis service provided by Google Inc. ("Google"). Google Analytics works using cookies. Google Analytics cookies collect your IP address; however, because IP anonymization is used on this website, your IP address will be shortened (and therefore anonymized) as soon as technically possible and before it is stored or otherwise used in connection with Google Analytics. We use the information collected by Google Analytics cookies to analyse the performance of our website, including how many visitors we have, how long they stay on our website and how many pages they visit. Google will not combine the IP address sent by your browser in connection with Google Analytics with other data. You can prevent Google Analytics cookies from being stored by setting your browser software accordingly. You can also opt-out of Google Analytics by downloading and installing the browser plug-in available at google.com.
For those visiting our offices or factory we have limited CCTV in place for crime prevention and quality assurance purposes on our factory floor. Further information is available from our reception on the day of your visit, or please ask your Tensar contact.
3. How do we use your information?
The information you provide may be used in a number of ways, for example:
- to enable us to manage and administer your customer experience with us;
- to enable us to provide or purchase products and/or services to or from you and/or your organisation;
- to share with suppliers in relation to the fulfilment of orders;
- to answer questions you or your organisation may have/has raised;
- to liaise with third parties who produce components of our systems to discuss proposed orders and to arrange delivery of ordered products to site;
- to manage service queries;
- to carry out credit checks on our customers and suppliers and ongoing monitoring of our business associates for compliance purposes;
- fraud prevention and detection;
- to log gifts and hospitality in accordance with our corporate policies;
- to enable us to process and respond to software, literature or training requests and product orders
- to provide access to Tensar software via a dongle or online.
- for statistical purposes when we evaluate our range of services or to improve our website;
- for statistical purposes to evaluate success of our email campaigns and to track activity
- to tell you about other products and services we think may be of interest to you (see below);
- to tell you about events we think may be of interest to you.
- to authenticate you when you login into our website and to personalise repeat visits to our websites; and
- to help us to provide details or information you may have requested.
- To engage with you via social media, for example, in relation to our events or to enable you to use social media to login to protected areas of our website.
4. On what legal basis will we process your information?
We will always process your personal information on lawful grounds and in particular on the grounds set out below:
Performance of a Contract
We will use your personal information to allow us to provide products and/or services requested by you or to facilitate our purchase of goods/services from you, if you are our supplier
This information is likely to include your name, contact details, email address and payment details, information about your business and any additional information we may need to help meet your specific requirements
If you do not provide us with the information set out in this paragraph, then we may not be able to provide or purchase these products or services.
Legitimate Interest
We may use your personal data, for activities that are in our legitimate interests, such as to respond to your enquiries or to evaluate your use of our website to personalise your website journey and to improve your online experience.
We may use some of your personal information for statistical purposes when we evaluate our range of services and product offerings.
In the event that we buy or sell any business and/or assets which involve you as a business contact, we may disclose your personal data to the prospective buyer or seller of the business and/or assets.
We may carry out a credit check when we engage a new supplier or on-board a new customer, which may be repeated from time to time. This may involve processing personal data, such as information relating to company directors or shareholders. We will inform you before carrying out a credit check. Further information can be found below. The above actions are done on the basis that these matters are in the legitimate interest of Tensar and its business.
Consent
We may ask for your consent to process your personal data, for example, to provide you with information about our products, services and events by email.
If you agree, we may also share your name and contact details with selected third parties so that they can tell you about their products and services, events, and campaigns.
You can withdraw your consent at any time. Please click on the ‘unsubscribe’ link in the email or write to us, email us, or call us using the contact details given below.
Legal Obligation
We may use and disclose your personal data to the extent that we are required to do so for compliance purposes, by law or regulation, by or to a law enforcement or taxation agency or for crime prevention purposes.
We also carry out ongoing compliance monitoring on our business associates, using a third-party screening tool and we may also carry out a due diligence check against your information using a third party online due diligence services provider. These checks are carried out in order to comply with Tensar’s regulatory obligations and internal policies such as those relating to trade sanctions, bribery and corruption.
If you are a proposed new business associate or a member of senior management of a proposed new business associate, we may ask for your full name, date of birth and city/country of residence to facilitate compliance due diligence checks in accordance with our Anti-Bribery and Anti-Corruption Compliance Policy, a copy of which is available on request. We will also ask whether you have any previous government officials working for you or your company, and whether any of your employees, directors or owners have been suspended from serving as a company director, charged with any serious criminal offence or have been put on any sanctions or international watch list. If you are an agent or a distributor, or in some higher risk territories, a customer, and may therefore be considered an ‘associated person’ for the purposes of anti-bribery legislation or a trade sanctions risk, we may carry out compliance screening against your ultimate beneficial owner.
- Credit/debit card companies, payment processors and credit insurance providers;
- Our preferred insurance provider(s), health and safety adviser and consultants; and
- Other third parties who we may need to work with to deliver services or fulfil requests on your behalf, for example, other group companies, trade organisations, delivery companies, distribution partners or stockists.
We may also share your personal data with other service providers as required for the purposes described in this Privacy Notice, such as online authentication providers, marketing agencies, credit reference agencies, and providers of compliance monitoring services.
We may also process (including where necessary, disclose) your personal data without your permission in connection with any legal proceedings or prospective legal proceedings, and in order to establish, exercise or defend our legal rights. We may share your email address with Google and/or Facebook (acting as data processors) for them to use on our behalf in connection with the creation of marketing and promotion for us.
They may use this to serve targeted advertising/content to you via their platform. You can control what advertisements you receive via the privacy settings on the relevant platform. Google and Facebook may also use socio-demographic information about you to identify other people like you, with similar business interests to present our marketing to. This socio-demographic information is not used for any other purpose nor shared with any other party. No information about other individuals identified from these networks is shared with us at any time.
6. How do you manage my information?
We may from time to time appoint third party service providers and share information with companies within our corporate group, to help us manage efficient systems within the business. Some of these systems may for operational reasons be located in countries overseas including the USA.
We will only transfer your information overseas (including outside the UK or the European Economic Area), where we are satisfied that this is lawful and that adequate levels of protection are in place to protect the integrity and security of any information being processed and in compliance with applicable privacy laws.
If we transfer your personal data to service providers and group companies outside the UK or European Economic Area (including the USA) then we will always use a lawful method to do so, such as entering into an agreement in a form approved by the European Commission or the Information Commissioner’s Office in the UK, as applicable to your data.
You may ask for details on transfers outside of the UK or European Economic Area and for a copy of any relevant agreements by emailing: info@tensar-international.com
7. Updating Your Details?
If you would like to update the details that we hold about you or to change any of your preferences relating to the way in which we may use your information for direct marketing, then please update your user preferences on our website or send an email to: info@tensar-international.com
Alternatively you can call us on:- 01254 262431
8. How long will we hold your information for?
We have a system of retention periods in place to ensure that your information is only stored whilst it is required for the relevant purposes or to meet legal requirements. Where your information is no longer required, we will ensure it is disposed of or deleted in a secure manner.
For further information about how long we store your personal data, please contact us using the details below.
9. Your rights
You have the right to ask us at any time:-
- to confirm whether we hold any of your personal data;
- to send you a copy of any personal data that we hold about you;
- to correct any inaccuracies in your personal data and to add relevant details where the personal data we hold is incomplete;
- to delete (to the extent possible) any of your personal data, where we are required by law to do so;
- to stop or restrict processing your personal data, where we are required by law to do so;
- to let you or another service provider have a portable copy of the personal data we hold about you, where we are required by law to do so;
- and
- to stop sending you marketing material. However please note that we may continue to send you technical or service related (i.e. non-marketing) communications, such as emails relating to the services we provide or products your company has ordered from us.
Right to Object
Where we are processing your personal data on the basis of our legitimate interests, you can ask us to stop processing it and we must do so unless we believe we have an overriding legitimate reason to continue processing your personal data or the processing is for the establishment, exercise or defence of legal claims.
Where we have reached a decision that affects you by processing your personal data automatically then you have the right to speak to someone to discuss that decision.
Where we process your personal data on the basis that you have given us your consent to do so then you may contact us at any time to withdraw your consent
If you wish to exercise any of these rights or wish to object to our use of your personal information, please write to us at the address given below.
Data Protection Co-ordinator
Tensar International Limited
Units 2-4 Cunningham Court,
Shadsworth Business Park,
Blackburn, BB1 2QX
Or by email to: info@tensar-international.com
10. Does the notice apply to linked websites?
Our websites may contain links to other websites. This privacy notice only applies to this website and to the websites Tensar.co.uk, tensar.de, tensar.cz, tensarinternational.com, tensar.fr, tensar.pl, tensar.se, tensar.dk. tensar.no, tensar.hu, tensar.com.hr, tensar.ee, tensar.pt, tensar.rs, tensar.ro,.tensar.bg, tensar.nl s so when you link to other websites you should read their own privacy policies.
11. When do you monitor telephone calls?
We may from time to time record telephone calls you have with our staff for training purposes and to improve the quality of our service.
12. How do we update this privacy notice?
We keep our privacy notice under regular review and we will place any updates on our webpage. We will provide you with a new privacy notice if we make any material updates.
13. Who can I contact if I have queries about this privacy notice?
You can also contact us directly if you have any questions about our privacy notice or information we hold about you.
Please write to us at the address given below.
Data Protection Co-ordinator
Tensar International Limited,
Units 2-4 Cunningham Court,
Shadsworth Business Park,
Blackburn, BB1 2QX
Or by email to: info@tensar-international.com
Or call on: 01254 262431
If you are dissatisfied with our handling of any complaint you also have the right to raise concerns with The UK Information Commissioner: https://ico.org.uk or one of the EU regulatory bodies for data protection. Our largest office within the EU is
Tensar International GmbH
Brühler Str. 7
53119
Bonn
T. +49 (0) 228 91392-0